July/August 2015

Congress Reviews Federal Vehicle Fleet Procurement

House subcommittee questions use of postal vehicle maintenance facilities. The U.S. House Oversight and Government Reform Committee’s Government Operations Subcommittee held a hearing May 21 on “Issues Facing Civilian and Postal Service Vehicle Fleet Procurement.” There has been much congressional interest in the financial condition of the U.S. Postal Service (USPS) and how it has […]

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Tools for the 21st Century

Five things you don’t know about NASTF & the VSP Registry – but should. Thirteen years ago, a group of individuals and organizations came together to create the next step in automotive service technology. It was built on the idea that technology itself presents a solution to one of the most challenging tasks faced by […]

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When New Hires Go South

What you need to say and do to minimize the impact on your business. We all appreciate the hopeful feeling a new staff member brings to the organization. A burst of optimistic energy floats around the shop as all the people and parts of the business settle in around the new addition. It’s not a […]

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Passing the Torch

As aluminum gains on steel in auto-body structure, these 10 tips will transform you into a shop superhero for the brave new world of welding. No spoiler alert here: Aluminum is the auto industry’s new super metal. Its strength is exceptional for a lightweight metal, and its flexibility in usage for vehicle bodies, structural components, […]

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Generationally Speaking – July/August 2015

See what makes us different … and the same! In this issue, we feature the father-son team of Denny and Jacob Mandeville of Canyon Automotive in Sedona, Ariz. Denny is the owner of the shop and the lead technician, while Jacob works as an apprentice technician. Ron HaugenBaby Boomer What is one piece of advice […]

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The Trouble With Goals

Why motivating ‘creatives’ takes more than straight-line thinking. Lots of people miss goals. I’ve been one of them. But we keep playing the game, bowing to the ritual while the “setters” of the goals continue moving the targets just beyond our reach. As the “accepters” of these goals, we walk away with a resigned shrug. […]

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How to Save Money and Increase Profits

(Hint: It starts with the ASA Marketplace.) ASA.bizunite.com Why Use the Marketplace? The ASA Marketplace provides convenient, one-stop shopping for ASA’s entire member benefits portfolio. Along with some of ASA’s most popular savings through AutoZone, VANTIV, Meadowbrook Insurance and other merchants, through our partnership with BizUnite we are able to expand our offerings to include even […]

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What Would You Do?

A customer insists that the shop replace a recently installed valve, free, despite the fact that the dealer sent the wrong part … … What would you do? This scenario comes from an import car repair shop on the West Coast.M A customer brought in his 2003 Honda CRV with 212,000 miles for a check […]

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The Closer: Dodge Charger

Detective work needed to solve the mysterious case of multiple diagnostic problems in a beat-up former police car. We’ve all been faced with cars that had multiple concerns that seemed interlocked or related. These problems sometimes created one single complaint, or they involved multiple customer concerns. In our shop we’ve found that if you’re going […]

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News July/August 2015

House holds hearing on Connected Cars Vehicle technology leaders recently appeared before a subcommittee of the U.S. House Energy and Commerce Committee to address issues of emerging technologies in the automotive industry. The hearing, titled “Vehicle to Vehicle Communications and Connected Roadways of the Future,” focused on telematics, vehicle-to-vehicle communication (V2V) and vehicle-to-infrastructure communication (V2I). […]

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Michigan Bill Addresses Insurer-Mandated Parts Procurement

Legislation designed to protect consumers and repairers. The Automotive Service Association’s (ASA) recent efforts on behalf of one issue of specific interest to automotive repairers in Michigan might soon pay big dividends to ASA members and nonmembers alike in that state. In response to ASA’s work with state legislators, State Sen. Joe Hune (R-22), chairman […]

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Firing on All Cylinders?

A running compression test is a great tool for diagnosing density misfires. A running compression test or dynamic compression test is an often overlooked engine diagnostic tool, but it can pinpoint the cause of a misfire when the usual tests are normal. When you perform a static compression or cylinder leak-down test, you’re checking the […]

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