January/February 2016

When a former employee is suspected of cashing shop checks, the owner wonders if he should prosecute…

…What would you do? This is a recent situation from a shop owner in Southern California: “I hired an employee who worked in the office. She only worked three-and-a-half days with me. She told me that her grandfather was sick, so she came in only a half-day on Monday. That was her last day with […]

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Extreme Makeover

The Blueprint for a Successful Website See what happens when quality workmanship, great marketing and outstanding customer service come together. Are you working harder than ever to keep up with the competition, but your business profits don’t reflect your efforts? The right tool always makes the job easier … consider a website makeover. Your website […]

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Tune Ups – Jan/Feb 2016

Recycled Rides: In the Spirit of the Season ’Twas the season for giving. And ASA members across the nation were donating their time and money to ensure that needy people have transportation. The good deeds were part of a Recycled Rides program sponsored by the National Auto Body Council (NABC), of which many ASA Collision […]

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A Sobering Thought

Why you don’t want to double down on a first-time hiring mistake. Regret “giving away” that Joe DiMaggio rookie card? Investing in that spaghetti farm? Getting married? We’ve all made a bad decision or two in life. And, hopefully, we learn from our mistakes. But, when it comes to running an auto center, there are […]

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The Real Math

What does it cost your business when employees don’t do their jobs? You won’t believe it. Many shop owners look at operating expenses and attack that topic as the main cost-reduction plan to increase their bottom line. The fact is, most business expenses today are either noncontrollable or common sense expenses. That being said, I […]

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Instead of paying his collision repair bill in full, this customer wants to pay it out in installments of $100 a month…

…What would you do? The following comes from a collision shop in Central California. This shop is located in a small town where almost everyone knows one another. The shop says: “A repeat customer had his Mustang convertible towed into our collision shop. The insurance company approved the $5,765 estimate. We informed the customer that […]

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EPA Finalizes New Ozone Standards

How will it impact automotive repair shops? The U.S. Environmental Protection Agency (EPA) has finalized its new air quality standards for ground level ozone. The level had been established at 75 parts per billion (ppb) in 2008 during the George W. Bush administration. The new level of 70 ppb represents a significant lowering of the […]

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Value Judgment

Should your customers fix their old cars or buy new ones? It depends on if they understand “cost of ownership.” Do you? By Pete Rudloff It’s not unusual to have a customer in my shop who is pondering whether to replace their car or invest a significant amount of money into keeping it reliable. Sometimes, […]

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The Road to Refinement

How to recognize and implement process efficiencies in your auto body shop that promote profitability. What’s the fastest way to make more money in the collision industry? Enable your labor pool to become more efficient. Cost cutting can yield some improvement to your bottom line, but increasing your facility output (assuming sufficient volume is available) […]

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Made of Honors

Active industry leader has plenty of awards but stays focused on her clients. One of the industry’s most outstanding leaders, Amy Mattinat, owns an ASA shop in Montpelier, Vt. It’s one of the best in the business, so it comes as no surprise that a lot of honors and awards have been earned by both. […]

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Data Driven Decisions

Armed with smartphones, Google and Amazon.com, customers are repairing their own rides. Sometimes, experience-based information systems can help diagnose a vehicle. I said sometimes because these systems can lead a technician down the wrong diagnostic path. As independent repair professionals, we have an array of information systems to choose from – OEM to aftermarket – […]

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Supplier vs. Partner

Two simple actions you can take now to boost your ROI and virtually eliminate returns and comebacks. As we begin the year, it’s a perfect time to talk about this issue’s service readiness topic: parts! Most of you know I work for the largest automotive aftermarket parts supplier in North America, so you’re probably thinking […]

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