January/February 2015

Federal Legislative Objectives

114th Congress, 1st Session – January 1-December 31, 2015 I. Monitor Legislation in the 114th Congress A. The Washington, D.C., office will advocate positions before the Congress in support of or in opposition to legislation as directed by the ASA board of directors. B. The Washington, D.C., office will, at the direction of the ASA […]

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Voting Now Open for 2015 National Elections

The candidate profiles on the following pages comprise the official ballot for the 2015 elections for the Automotive Service Association (ASA) national board of directors. All regular members in good standing with ASA are eligible to vote for one position of general director, and collision members may vote for the one position of ASA collision […]

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New ASA Affiliate Holds First Meeting

ASA-Indiana/Evansville Is 14th Affiliate The Automotive Service Association (ASA) has announced a new affiliate: ASA-Indiana/Evansville. Its inaugural meeting was held Dec. 9, 2014. Dan Risley, president of ASA, spoke at ASA-Indiana/Evansville’s first meeting. More than 55 people attended the meeting, including students and instructors from a vocational school. In addition to instructors, nine Ivy Tech […]

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Profits Are Good … But, Cash Is KING!

Cash is the tool that keeps your business running smoothly. Have you ever heard this one: “I do not understand why (insert business name here) went out of business. They were profitable.” I am starting my 45th year of consulting with businesses and over this period of time, I have observed many shops that showed […]

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Part One of a Two-Part Series – How to Hit Your KPIs

It’s a new year. How did your shop fare last year? If you hope to hit your goals this year, then it’s imperative you have accurate numbers from last year so you can lay out your targets for the new year. A precursory understanding of key performance indicators (KPIs) and the associated activities from which […]

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How to Save Money and Increase Profits

(Hint: It starts with the ASA Marketplace.) ASA.bizunite.com The ASA Marketplace brings you a variety of savings and special offers on products and services exclusively for ASA member-shops. Why Use the Marketplace? The ASA Marketplace provides convenient, one-stop shopping for ASA’s entire member benefits portfolio. Along with some of ASA’s most popular savings through AutoZone, Alldata, […]

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What Would You Do?

Every shop owner runs into ‘situations.’ How they handle them is important … do you agree with these fellow ASA members? Dilemma: This happened to one of my competitors last year: A lady brought in her 2001 Mitsubishi Montero because it wouldn’t pass the state’s emissions test. The shop was having a lot of problems getting […]

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Age-Related Issues – Call for Alternative Measures

More issues call for more diagnostic ‘what-ifs’ With the average age of vehicles on the road hitting an all-time high of 11.4 years, I continue to revise my path of diagnostic “what ifs?” The preponderance of age-related issues creates the need for me to consider alternative pathways to identify the root cause, especially when diagnosing […]

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2015 Automotive Trends: Turning Data into Dollars

It can be the best of times – if you sell preventive maintenance. There has never been a better time to be in the automotive business than now. It truly is the best of times. Let me clarify; it is the best of times if you are proactively inspecting vehicles and proactively selling preventive maintenance […]

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Generationally Speaking – January/February 2015

See what makes us different … and the same! In this issue of “Generationally Speaking,” meet Bob Wills, owner of Wills Auto Service in Battle Creek, Mich., and John Teachout, technician. Wills serves as director of the Mechanical Division Operations Committee. Robert “Bob” WillsBaby Boomer What is one piece of advice your parents gave you […]

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How to Reset a Nissan Power Window

We often get calls about power windows. Using the “auto” feature of a power window switch automatically raises or lowers a power window to the fully closed or fully open position. When attempting to close the window using the “auto” feature, if work has been performed that results in the loss of the limit switch […]

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Part One of a Six-Part Series – Establishing Loyalty

Making your business important to its customers. As we move into a new year, a noble resolution for every business is raising the loyalty bar. Making your business your customers’ unarguable first choice. But how? It’s simpler than you think. The two best ways to endear your business to customers are: (1) to help them […]

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