Jan/Feb 2018

The Boss’s Kids

What it takes to succeed when you decide to bring your children into the family business. In a perfect world, as owners, we all dream of running a successful business. We strive to work hard, hire great employees, provide the best benefits possible, have great customers, make a profit, give back to the community, enjoy […]

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Supplier vs. Partner?

How examining your sales mix can determine if you’re taking care of your customers and your business. It’s critical today, in measuring shop finances, to break down the revenue and examine the type of revenue coming through the door. But most shops just measure parts and labor, and then look at their bank balance to […]

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WHAT WOULD YOU DO

Two employees ask for overlapping vacation days during a busy holiday season. But the employee manual prohibiting it is clear… What would you do? A shop owner from Chicago writes: How do you balance what is written in your employee manual vs. the needs of your customers and your employees? My employee manual states that […]

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Sweating the Details

How working on the business and treating customers right drive this Colorado shop’s success. ASA-member shop owners always put a premium on taking good care of their customers. But probably not every owner sweats the type of toilet paper the shop uses in its restrooms. Darrin Barney does. And that’s just one of the ways […]

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Super Sleuth – Electrical malfunctions give this diagnostic detective learning opportunities for repair possibilities.

Early on in my youth, I began wondering why things didn’t work as intended: my bike’s chain derailleur, our lawn mower, mom and dad’s Rambler wagon. Decades later, I’ve not lost my desire to dive into diagnostic challenges, and I still have to discover exactly why something does not work as intended. Two recent electrical […]

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Look Who’s Joined ASA-National!

ASA recently added new staff members to its Membership and Finance department teams. Dana Cozby joins ASA as the new director of Membership. Dana has an extensive background in nonprofits, having previously served as the area director for the Girl Scouts of Texas Oklahoma Plains Inc., where she supervised its Membership, Program, Volunteer Services and […]

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What’s next with AV policy?

U.S. Senate committee addresses data access and cybersecurity. Recent congresses have not been known for bipartisan initiatives. Unique to this analysis has been this fall’s autonomous vehicle (AV) legislation. The U.S. House Energy and Commerce Committee passed a package of 14 separate bills, titled the SELF DRIVE Act (H.R. 3388), by a vote of 54-0. […]

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A Brave New Mindset

Don’t just complain about the shortage of skilled collision repair professionals. Here’s what you can do about it. Every industry needs to prepare for its next generation of employees, which, ideally, continually flows in. The collision repair industry currently faces an aging population in several ways. Not only are long-term employees retiring faster than young […]

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Hitting the Reset Button

Driven by trends in technology and repair techniques, parts recyclers are calling for a new focus on industry forces working together. EDITOR’S NOTE: The views expressed in this story are those of the author and the ARA, but not necessarily those of the ASA. Whether you’re a new technician entering the automotive world, or you […]

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Knowledge Shared

Drive your success with these not-so-obvious ways to create a sustainable competitive advantage. EDITOR’S NOTE: To receive AMi credit for reading this article, create or login to your “MyAMi” Profile at: https://ami.knowledgeanywhere.com. Purchase and complete the short quiz at: https://ami.knowledgeanywhere.com/Implementing-a-Learning-Culture. The article is worth .25 credit hours toward the achievement of AMi’s professional designations. In […]

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Praising ASA’s Strength: Our Members

Happy New Year! I hope your holidays were filled with family, friends and fun. Last year was a time of change for the Automotive Service Association (ASA), and those changes continue. We welcomed Dana, Ben and Ashley (see page 4) to the ASA family and finished 2017 with a successful and productive Affiliate Conference to […]

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2018 National Elections Voting Opens February 15

The candidates profiled on the following pages comprise the official ballot for the 2018 elections for the Automotive Service Association’s (ASA) national board of directors. All regular members in good standing with ASA are eligible to vote for one position of general director and mechanical members may vote for the ASA Mechanical Division director (division […]

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