Jan/Feb 2017

Are You In Trouble?

To move forward as an independent shop owner in today’s business environment, it’s time to get your attitude in order. Here’s how. With all the daily pressures of running an automotive service or collision repair business, it’s amazing how the personalities of owners start to change over time. This metamorphosis is dangerous because it affects […]

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When a customer requests a refund for her inconvenience after the shop replaces a damaged gas tank … … What would you do?

The following scenario was sent in by Andy Daniels of Frank’s Automotive in Tulare, Calif. “A first-time customer had her 2008 Hyundai Sonata V6 towed in for a no-start condition. We ran several tests and determined that the fuel pump needed to be replaced. “After 125 miles, the vehicle was towed back to our shop, […]

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Smooth Operator

Illinois shop owner creates value for his customers with a service approach that he calls ‘anti-retail.’ Dave Becker is a man with a plan. Becker, owner of Wheeling Auto Center in Arlington Heights, Ill., entered the auto service industry about 30 years ago when he bought a failing shop from a customer who was served […]

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Serviceability Report: Ford Fusion Hybrid

The 2017 118-hp, 2.0-liter model looks good, but is it? Ford Motor Co. saw the light in hybrid technology with the introduction of the model year (M/Y) 2005 Escape hybrid. Since then, they’ve made many improvements and gained market share. Fleets fell in love, as the Ford hybrids are reliable, fuel efficient and roomy. Bill […]

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Julie Moreno-Blount Anchors Membership Financial Services

In the course of her normally busy day, Julie Moreno-Blount wears a lot of hats at ASA. As the Membership Services Department’s accounts receivables specialist, Moreno-Blount supports and manages a variety of responsibilities that are crucial to successfully maintaining ASA’s membership procedures. Moreno-Blount’s main focus is managing the department’s financial processes as she attends to […]

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Position Yourself to Succeed

If you work in this business you either embrace change or change leaves you behind. You’ve heard, or read, that technology is growing at an alarming pace, and it seems that every time I attend a connected-car event the countdown to autonomous vehicles backs up a couple more years. Yes, the evolution of new technology […]

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NHTSA Releases Federal Automated Vehicle Policy

Increase in traffic fatalities prompts interest in preparing guidelines for federal and state policymakers. The National Highway Traffic Safety Administration (NHTSA) has released policy guidelines for automated vehicles. Although NHTSA has communicated with the automotive industry and other manufacturers, states haven’t had policy guidelines for legislative or regulatory initiatives. These new guidelines should give some […]

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How’s Your Business?

AutoInc. asked ASA member-shops to complete a questionnaire about how their businesses were performing through the first six months of 2016. Here are some select figures that represent the highlights of what they told us. This year’s “How’s Your Business?” survey once again provides you with vital information about how you and your peers are […]

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Creating a NEW BREED

With changes taking place so quickly in the collision repair industry, here’s how estimators can learn to improve their current processes to write it right. Start a discussion about the process of creating an estimate in the collision repair industry, and you’re likely to find differing opinions – even among seasoned professionals. Estimates generally bring […]

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Things to Come

Automotive telematics is here. And experts say it will transform the way that service centers interact with and respond to their customers. How will you prepare to deal with it in your shop? Telematics is one of the most discussed topics in the auto care industry today. Over the past decade, telematics has revolutionized the […]

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Why Interns Are a Must

Believe it or not, they could be the key to the future of your shop – and the future of your industry. For those of you who don’t know me, my wife, Deb, and I started ASA-Massachusetts in 1993 while owning and operating Van Batenburg’s Garage Inc. (VBG). As a 26-year-old in 1977, I started […]

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