Featured

Prepare to Repair

Arizona shop owner knows he can’t predict the future. But that doesn’t mean he’s not training for it. Fred Hules II, AAM, newly elected general director of the Automotive Service Association (ASA) and owner of Tech 1 Auto in Peoria, Ariz., believes success rests on shop owners’ ability to prepare for their industry’s future. And […]

Continue Reading

Learning for Life

New Mexico shop owner believes in the power of education to spark a successful career. Jim Maddox learned a lesson growing up in rural Los Lunas, N.M., that he has not forgotten: The value of a good education. He uses that lesson every day as a guidepost for his business, Jim’s Automotive in Albuquerque, N.M., […]

Continue Reading

One for the Team

Trusting his employees to do the right thing created this shop owner’s winning culture. Ryan Cropper has a crystal-clear vision of his professional life, even though he sees things a lot differently than most of the industry. Cropper, owner of Able Body Shop in Anchorage, Alaska, describes his approach in four little words: “Strong Values. […]

Continue Reading

Smooth Operator

Illinois shop owner creates value for his customers with a service approach that he calls ‘anti-retail.’ Dave Becker is a man with a plan. Becker, owner of Wheeling Auto Center in Arlington Heights, Ill., entered the auto service industry about 30 years ago when he bought a failing shop from a customer who was served […]

Continue Reading

Performance Plus

How this veteran shop owner built his successful business by making sure every customer gets the same experience. Mark Simons is one of those lucky people who live their life in the right place, right time. Simons, owner of Rolf’s Import Auto Service in Lakewood, Wash., has found his ideal job in his hometown in […]

Continue Reading

Content to Serve

What’s the guiding principle for a successful business? Delaware shop owner Greg Buckley has the answer. Once Greg Buckley, AAM, learns a worthwhile lesson, he never forgets it. Celebrating the 50th anniversary of Buckley’s Auto Care in Wilmington, Del., this year, he credits his company’s longevity and success to the lessons he learned as an […]

Continue Reading

Community Service

Why Michigan shop owner Dick Zaagman says he chose ‘downward mobility’ in establishing his business and his life. Community means a lot to Dick Zaagman, past, present and future, and it’s at the heart of his business: Community Automotive Inc. in Grand Rapids, Mich. Zaagman has been involved with Community Automotive since it opened in […]

Continue Reading

High-Caliber Service

Mark Sanders grew up in the collision repair business. Now he operates the largest such company in the nation. What does he know that you don’t? Mark Sanders might not play drums in a rock band, but he knows a thing or two about rhythm – not on a stage in front of thousands of […]

Continue Reading

The ‘Doctor’ Is In

At Chicago’s Sinclair Auto Clinic, the cars and the times have changed but not the treatment. No doubt about it. James F. “Jim” Sinclair is old school. He admits it. But Sinclair also works at staying current, and he has his eye on the future. And when we say old school, we mean that in […]

Continue Reading

Made of Honors

Active industry leader has plenty of awards but stays focused on her clients. One of the industry’s most outstanding leaders, Amy Mattinat, owns an ASA shop in Montpelier, Vt. It’s one of the best in the business, so it comes as no surprise that a lot of honors and awards have been earned by both. […]

Continue Reading

What You Need to Know About Telematics

Two of the Automotive Service Association’s leading authorities on the new technologies tell where you need to focus your attention. Connected Cars:The Mechanical Side by Donny Seyfer For many years, ASA has been involved in the issue of how telematics might affect our members and the aftermarket repair segment in general. We have taken a […]

Continue Reading

Where the Rubber Meets the Road

Shop owners helping shop owners — ‘an ASA-Midwest thing.’ It’s 6 p.m. in Indianola, Iowa – a town of nearly 15,000 people 18 miles south of Des Moines. Tim Davison, AAM, the owner of Chumbley’s Auto Care, an ASA shop, is closing for the day. Ordinarily, he’d head home, where he’d enjoy dinner with his […]

Continue Reading

Powered by WordPress. Designed by Woo Themes