December 2013

‘Cash for Clunkers’ Program Found to Be an Ineffective Economic Stimulus

ASA opposed federal program to destroy older vehicles In 2009, the U.S. Congress passed the Consumer Assistance to Recycle and Save Act, and the president signed the bill June 24, 2009. As implemented by the U.S. Department of Transporta­tion, the program was labeled the Car Allowance Rebate System (CARS) Act. The program was more popularly […]

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How’s Your Business? 2013

A Report of ASA Member-Shops in 2013 Survey Methodology The 2013 “How’s Your Business?” survey was offered through a third-party online survey service to all regular members via ASA newsletters. Regular members are automotive service businesses that provide automotive repairs/services to the motoring public, and/or businesses that provide repairs/services to exclusive fleets, such as public […]

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5 Reasons Customers Are Choosing Your Competitors

Your marketing, call analytics, data that you generate – and how you keep in touch with your customers – can determine whether a customer chooses your shop or a competitor’s. Recently I was speaking with the owner of a two-location automotive repair business. He felt he was losing an increasing amount of market share. He […]

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House Judiciary Committee Holds Hearing on Federal Regulations, Reform

Recently, the House Committee on the Judiciary, Subcommittee on Regulatory Reform, Commercial and Antitrust Law held a hearing on The Office of Information and Regulatory Affairs: Federal Regulations and Regulatory Reform. Witnesses included the Hon. Howard A. Shelanski, administrator at the Office of Information and Regulatory Affairs, Hon. C. Boyden Gray of Boyden Gray & […]

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Serviceability Report: Mitsubishi Outlander

Is the new 2014 SUV a step ahead in the service bay? Recently, Deb, my wife and partner at ACDC, pointed out that I have not covered Mitsubishi in this column. Was it that the 1985 Galant that sat on my used car lot for months and then after it was sold the transmission let […]

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Members Advantage – December 2013

ASA Members: Put the ASA Marketplace to Work for You! Let ASA Help You Save on the Products, Services You’re Already Using Tiered Pricing on Commercial Parts Purchases! AutoZone offers ASA members a profitable program on parts purchases. AutoZone, parent company of ALLDATA, is one of the leading providers of quality parts, bringing you the […]

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Generationally Speaking
December 2013

See what makes us different … and the same! About 90 percent of ASA member-shops are family-owned businesses, according to our 2013 “How’s Your Business?” survey results. Learn what different generations from the same shop are thinking and how they are relating in a customer-driven industry fueled by technology. In this month’s “Generationally Speaking” department, […]

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No Crank Without Brake Switch

Starting in 2007 with the Altima, Nissan incorporated an Intelligent Key system with a push button ignition switch. The Intelligent Key (key fob) just needs to be near or inside the vehicle for the doors to unlock (by depressing a button on the driver’s door handle) and to start the engine (by depressing the push […]

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The Science of Performance

Three more character traits to cultivate: courtesy, humility and unselfishness. Increasingly, neuroscience is uncovering new fundamentals for how to drive organizational performance from our Jobs at the Top. Capitalizing on these findings requires courage. And enough self-confidence to reconsider the “truths” you’ve “grooved” over the years about leadership and management. To embrace fresh perspectives. That […]

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News Briefs – December 2013

NHTSA Releases 2012 Vehicle Crashes Report The National Highway Traffic Safety Administration released a study stating motor vehicle crashes and fatalities increased in 2012, after six consecutive years of declining fatalities. The number of fatalities increased from 32,479 in 2011 to 33,561 in 2012. The NHTSA study does not provide a specific reason for the […]

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News Extras – December 2013

ASA: How We Keep You Going! Recap of Mechanical, Collision, Legislative Activities Why belong to the Automotive Service Association? You may be a nonmember reading this and trying to decide whether you should invest the dues amount to join when things may be a little tight. Or you may be a member reading this and […]

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Help Wanted, Seeking Leaders to Serve

Help Wanted, Seeking Leaders to Serve Winston Churchill said, “You make a living by what you get. You make a life by what you give.” Within ASA we have many great volunteers who give of themselves for others. And we need more. We are very fortunate to have a dedicated board of directors who have […]

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