Collision Feature

Detailed Development

Industry veteran outlines a step-by-step process to develop the skills of young collision repair techs. One of the most pressing concerns for body shop, collision center and service managers is replacing the retiring technicians with people capable of repairing today’s modern vehicles. While there is no silver bullet to drive candidates to your repair center, […]

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Redefining Diagnostics

New systems require new tools. But how can you determine the level of collision repair technology you need – before you invest in the necessary technology? Every industry needs to prepare for its next generation of employees, which, ideally, continually flows in. The collision repair industry currently faces an aging population in several ways. Not […]

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A Brave New Mindset

Don’t just complain about the shortage of skilled collision repair professionals. Here’s what you can do about it. Every industry needs to prepare for its next generation of employees, which, ideally, continually flows in. The collision repair industry currently faces an aging population in several ways. Not only are long-term employees retiring faster than young […]

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Finding the information resources necessary for collision repairers to perform a proper repair takes research.

So … What’s the answer? Repairing vehicles today requires research and specific information, no matter how much experience a repair technician has or how many tools a shop owns. To repair a vehicle according to the safety standards it was originally built with, the repair technician needs access to the OEM repair information, which may […]

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Better Together

What the rise of repair networks means for the collision repair industry and how joining one could improve an independent shop’s business. The benefits that come with multiple shop operators (MSOs) and corporate-owned repair shops can prove immensely useful from a business perspective. And smaller shops can’t always compete, or at least they couldn’t until […]

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For Good Measure

What collision repairers need to know about today’s vehicle frames and the new machines that meet OEMs’ exacting specifications. The more advanced our vehicles become, the more exact each system within them needs to be, especially with developments made in the past 15 years. It’s not just because cars have more computers, sensors and safety […]

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Share and Share Alike?

CCC responds to concerns about its new Secure Share Network and discusses the impact it’s expected to have on the collision repair industry. Editor’s Note: This is the first of a two-part series on CCC Information Services’ upcoming launch of its new Secure Share Network. Part 2 will appear on our website, AutoInc.org, when the […]

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A Volatile Redundancy

Shop owners and automaker reps share concerns over certification’s costs and ROI. But what’s the bottom line? Now that more collision repair shops have experience with automotive manufacturers’ certification programs, it’s common to hear comments of concern from shop owners about their return on investment (ROI). Certification programs got their start more than a dozen […]

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Creating a NEW BREED

With changes taking place so quickly in the collision repair industry, here’s how estimators can learn to improve their current processes to write it right. Start a discussion about the process of creating an estimate in the collision repair industry, and you’re likely to find differing opinions – even among seasoned professionals. Estimates generally bring […]

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Before … & After

Collision repair professionals and insurance company representatives face off over the need for pre- and post-repair scans. How do you handle a situation in which everybody says they want to do the right thing, but they can’t agree on the right thing to do? This question has created a fair amount of friction lately in […]

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Tugging Back at the Big 4’s Pull

Shop owners wrestling with the large MSOs tell how they’re surviving and thriving despite the competition. Almost-weekly announcements of new acquisitions and growth by the “Big 4” collision industry consolidators might seem scary for single-location or smaller multi-shop operations (MSOs). Given the marketing strength, insurer contacts and other potential advantages large MSOs bring to the […]

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Damage Control

Check out these nine expert tips for streamlining your collision estimating process and learn how to apply them in your shop. Estimating the cost of repairs in a collision shop is one of the most important steps in the repair process. According to industry professionals, the way we estimate hasn’t changed in about 30 years. […]

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