Customer retention. So here’s what you need to know to keep them coming back to your shop instead of switching to a dealer. I recently overheard some people talking about having the dealer service their vehicle. To better understand their perspective about the automotive repair industry, I asked why? What I found was a similarity […]

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Want to Reduce Stress?

Cultivate a workplace culture of high accountability. A big contributor to the stress level of a shop owner today is the lack of accountability in his business. According to Dictionary.com the word “accountability” means “To be responsible to someone or for some action: answerable.” Accountability to me means simply, “Doing what you say, when you […]

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