Current Event: Escalade

When your first guess doesn’t fix an issue, it’s not wise to guess again. It’s wise to follow established procedures. British educator Thomas H. Palmer is credited with popularizing the proverb, “If at first you don’t succeed, try and try again.” Unfortunately, some under-skilled shops seem to have embraced a modified version of this philosophy, […]

Continue Reading

The Balancing Act

To sell tires, or not to sell tires? How one shop owner’s inquiry into new technology led him to burn rubber in a new direction. Some “truths” are true or untrue, depending on an individual’s perspective. For example, up until about A.D. 500, many people of science thought that if sailors took a ship out […]

Continue Reading

Gadgets & Gear

Fun and functional high–tech tools that you might not think to buy – but should. Sitting in bed the other night, while it was 14 degrees Fahrenheit out, I wanted to turn the heater up a few degrees. Ten years ago, this would have meant getting out of bed, trudging down the steps and adjusting […]

Continue Reading

Power Outage: 3000GT

A multipronged diagnostic attack to resolve a rare problem led us to find out if we had a fuel-flow issue or a fuel-pressure issue. I often hear folks say they used to be an auto mechanic. It’s pretty common for them to say things like, “I worked on cars back when they were easy to […]

Continue Reading

Low Blow Suburban

Chasing down the cause of an underperforming blower motor sheds light on a solution that saves time and money. We’ve all seen them. Those do-it-yourselfers who decide to install their own part on their vehicle. Hey, it’s America, so why shouldn’t someone be able to install parts on their own vehicle? As hard as it […]

Continue Reading

Game Plan: Toyota MR2

The first shop gave up. So did the second, third and fourth. So what did we say when it wound up in our shop? Bring it on. You don’t need to have been a shop owner long before you encounter your first “basket case.” Urbandictionary.com defines basket case as a situation that has no solution. […]

Continue Reading

Value Judgment

Should your customers fix their old cars or buy new ones? It depends on if they understand “cost of ownership.” Do you? By Pete Rudloff It’s not unusual to have a customer in my shop who is pondering whether to replace their car or invest a significant amount of money into keeping it reliable. Sometimes, […]

Continue Reading

Basket Case: Silverado

Our shop specializes in diagnostics. The only advertising we do consists of looking for vehicles that have been difficult for others to fix. As a result, we see our fair share of work that comes from the do-it-yourself (DIY) sector. Working on DIY problem vehicles comes with its own set of challenges, but we find […]

Continue Reading

Blunder: Ford Ranger

How not to waste two hours on a simple problem: Develop a sound diagnostic plan for your shop and, oh yeah, follow it. My team takes great pride in getting the right diagnosis every time. Anyone who spends time listening will hear me say that when cars don’t get fixed correctly the first time, one […]

Continue Reading

The Closer: Dodge Charger

Detective work needed to solve the mysterious case of multiple diagnostic problems in a beat-up former police car. We’ve all been faced with cars that had multiple concerns that seemed interlocked or related. These problems sometimes created one single complaint, or they involved multiple customer concerns. In our shop we’ve found that if you’re going […]

Continue Reading

Powered by WordPress. Designed by Woo Themes