Revelation: The Answers Aren’t in the Numbers

Our obsession with “the numbers” in business exploded in the 1960s, when the new “science” of decision theory crossed paths with low-cost computer power. Business scholars began the stampede toward a new “law:” given enough numbers, anyone can run anything. Quickly, business became more about math than about understanding of emotion, behavior and relationships in […]

Continue Reading

Hyper Gear!

You’ve probably felt one before. A company where the atmosphere’s electric. A place where everyone seems energetically locked together in spirit to accomplish something great. Versus other places that are dull. With dull people simply enduring their days at work to go away and do something else. Where is yours on the continuum? More importantly, […]

Continue Reading

Thermonuclear Influence

Humility is the key for turning up the pace. It’s easy to get carried away with ourselves in our heady Jobs at the Top. We’re all susceptible to hubris, to some degree. But your degree of susceptibility depends upon your level of comfort with yourself. Getting carried away with ourselves is a greater risk if […]

Continue Reading

Duty vs. Responsibility

Duty, not responsibility, is your greatest source of power at the top. When I talk to CEOs about the gravity of their jobs, many bemoan their burdens and responsibilities. They talk about what they “owe” – to boards, investors, lenders, customers and employees. But that’s a trap, one set by those just mentioned. It ensures […]

Continue Reading

Be The Lore

Inspiration starts with … You. We love stories about others who inspire us. Because stories about those kinds of people allow us to imagine that we’re just like them. It’s why we watch sports. Buy People Magazine. It’s why we have heroes. Your employees are no different. They seek to be inspired. At work, too. […]

Continue Reading

‘Sledgehammers’ for Loyalty

Build the kind of business where the relationship is just as important as meeting your customer’s service and repair needs. The two strongest ways to endear yourself to a customer are to help them over a fear, or to make them feel better about themselves. Today, more strongly than ever before, these two realities are […]

Continue Reading

The Team Trap

Learn what it takes to create a winning team I horrified an audience recently when I called teamwork the greatest drain on contemporary business productivity. And it’s likely that I’ve just had the same effect on you! It’s not that the idea of a team is fundamentally bad. It’s wonderful … in situations where more […]

Continue Reading

What Your Customers Want … Right Now!

Mechanical shop, collision repair, A/C, muffler, tires … it really doesn’t matter. Today, you need to rethink how you think about your customers. Not just according to who they are anymore – by the demographics – but rather, according to how they think. What they care about most. And to look way beyond the narrow […]

Continue Reading

Powered by WordPress. Designed by Woo Themes