Under Lock & Key

Don’t be clueless about wireless connectivity. Rapid advances in vehicle security technologies have put the industry on the cutting edge ‑ and on edge. Working on modern vehicles equipped with such a wide variety of security systems is becoming more of a challenge than most people realize. Not only do shops have to understand and […]

Continue Reading

The Gotta-Have Guy

Why having someone with the skills to manage your business technology is not an option but a requirement. I’m certain most of you have experienced challenges with technology from time to time. Whether it’s dealing with an update or a plug-in or trying to find a feature in your point-of-sale system or just your smartphone, […]

Continue Reading

Who Does What?

If you don’t know, find out. Let workflow management work for you. Last time, we focused on creating a learning plan for your team and the position of Learning Manager to develop and drive this plan. Now, I want to consider how the shop owner manages the team members’ education to move the business to […]

Continue Reading

Calling the Role

If everyone’s playing the right part, your shop can be a great place to work. In a previous installment of Ready, Set Service! we discussed the creation of a service-ready training model that provided insight into the topic areas to consider when building a service-ready team. Here, we’ll discuss a new position that should exist […]

Continue Reading

Supplier vs. Partner

Two simple actions you can take now to boost your ROI and virtually eliminate returns and comebacks. As we begin the year, it’s a perfect time to talk about this issue’s service readiness topic: parts! Most of you know I work for the largest automotive aftermarket parts supplier in North America, so you’re probably thinking […]

Continue Reading

Huddle Up, Team

How to harness the power of other people as go-to resources It’s easy to understand why your business might not be service ready 100 percent of the time. In some instances, you thought you were ready but ran into an issue or a challenge impeded your progress. Still, an important part of service readiness is […]

Continue Reading

Choose the Correct OE-level Tools for Your Business

The most common question we get at CARQUEST is, “Which scan tool should I buy?” In this edition of Ready, Set, Service!, we’re going to use this question as the basis for recommendations on original equipment-level tools you should have in your shop so that you are ready to service your customers’ vehicles. In simple […]

Continue Reading

Bugs in the System

How to ensure your techs know the service information system. Have you ever taken in a vehicle that your techs struggled to diagnose? They might be great Toyota techs, but with a Ford do they spend too much time on your service information system? You might think: “My guys can figure it out.” Even if […]

Continue Reading

Beat the Competition With Focused Training Models

In the last issue (March-April) we introduced the idea of Service Readiness. Now, we’ll take a look at individual elements of this concept. Let’s begin with creating a Service Readiness Training Model designed to ensure that owners of late-model vehicles seeking service at your facility find sales and service teams that are fully aware what […]

Continue Reading

What Is Service Readiness and Why Is It Important?

To quote a good friend of mine, Mark Saxonberg from Toyota, “Service readiness is the act of having received the service training, information, tools and parts necessary to perform any diagnosis, repair and/or adjustment that might be required to support a product, in advance of product arrival for repair.” Service readiness is being ready to […]

Continue Reading

Powered by WordPress. Designed by Woo Themes