Keeping It Real

Six foolproof ways to protect you and your customers from mishaps caused by counterfeit parts. The word “counterfeit” means a copy or replica of something manufactured with the intent to defraud. If, for example, you bought a Rolex from a guy who stepped out of the shadows and had them up to his elbow for […]

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Risky Business

Why loaning cars instead of offering rides can create a safer and less-expensive customer service. It’s good to periodically choose one line in the shop’s profit-and-loss statement and analytically rip it apart. For the purposes of this column, I’ll focus on providing rides for customers. Option 1: There are no “extra people” on the staff […]

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Do Less, Earn More

How can you make your shop run more effectively and make you more money? Industry expert Becky Witt, AAM, reveals her eight secrets for success. A case can be made that the business plan for the average auto service shop is obsolete. Many shop owners and service consultants seem to have all the concentration and […]

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Smart Shop Layout Can Produce More Revenue

To have a meaningful discussion regarding how a shop should be layed out, let’s get one thing established: The purpose of a shop is to provide the best possible setting for producing revenue. The numbers I am about to mention are all made up, but we gotta start somewhere. Let’s assume an average billed hour […]

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Great Expectations – Get People to Do Things the Way You Want Them Done

Are the right people and procedures in place to make your shop shine? Let’s start by looking at the evolution of the NASCAR pit stop in a Cup stock car race. Guys leap over the wall, and the gas man gases, the jack man jacks, the tire changers change and someone with a long stick […]

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One Danger of Shop Ownership

Getting out of your office and connecting with others in the industry can pay off in big ways. It takes vision, inspiration, perseverance and hard work to build and maintain a successful repair shop. Pursuing the ideal dream of “absentee ownership” can lead to serious problems. One danger of shop ownership is that there is […]

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Why Teamwork is Crucial

Getting to the heart of teamwork involves buy-in from the top. In American management lingo, being a “team player” either means taking the blame for something someone else did or working for no pay to make someone else look good. Is it any wonder people get nervous when they hear about being part of the […]

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