Welcome to the latest addition to AutoInc.! Beginning with our January/February 2016 digital edition, we will be providing exclusive digital content. The Member Profile department in AutoInc. is a popular article as it shares the road-to-success stories of independent shops. In addition to the article in the magazine, we will be providing an exclusive interview with the shop owner. We want you to see this newest digital offering as part of your continuing education. These interviews have best practices, business strategies and other tips from successful business owners to help you manage your business more successfully.
Hear an AutoInc. Audio Interview with Greg Buckley
Greg Buckley knows what it takes to succeed. Greg, the second-generation owner of Buckley’s Auto Care, an ASA-member shop in Wilmington, Del., is celebrating his shop’s 50th anniversary this year. The skills and principles he learned about customer relationships working in his founder father’s shop (pumping gas) became the basis for his family business and his life. Listen now as Greg talks about the traits that make for a smart business owner and the knowledge he acquires from taking advantage of one of ASA’s most important benefits: the opportunities to network with his peers.
Hear an AutoInc. Audio Interview with Dick Zaagman
Meet Dick Zaagman! Dick owns Community Automotive in Grand Rapids, Mich. With the help of lots of folks in his Christian Community, he’s developed a love of repairing European models and serving a greater good by giving back to the neighborhood in which he lives and works. Dick talks about the changes in the industry and the benefits he derives from being an ASA member, particularly the opportunity to network with others and get out of his shop for the education and training necessary to compete in today’s high-tech world.
Hear an AutoInc. Audio Interview with Mark Sanders
Mark Sanders grew up in the collision repair business. Now he operates the largest such company in the nation. As president and chief operating officer of Caliber Collision, Sanders operates 388 collision repair centers under the banner “Restoring the Rhythm of Your Life.” He shares how he infuses that slogan into every aspect of his company’s culture. Listen and learn!
Hear an AutoInc. Audio Interview with Jim Sinclair
James F. “Jim” Sinclair thinks of himself as an “old school” shop owner. But that’s only in the sense of the consistent honesty and value he provides his customers at Sinclair’s Auto Clinic in Chicago. Actually, Sinclair realizes that the industry has changed, and he’s changing with it. When something new comes along, Sinclair puts in extra hours to keep his shop up-to-date so that he can offer the highest quality of service. Sinclair has plenty to offer about how to stay current and reach out to younger consumers on social media in our ongoing series of exclusive interviews designed to share the knowledge of successful shop owners like Jim Sinclair. Listen and learn!
Hear an AutoInc. Audio Interview with Amy Mattinat
One of the industry’s most outstanding leaders, Amy Mattinat, has more irons in the fire than a cowboy at branding time. She owns an ASA shop in Montpelier, Vt., serves on the Car Care Council’s Women’s Board, is a member of Ask Patty’s expert advisory panel and speaker’s bureau and is active in SEMA’s Business Women’s Network, the Automotive Service Association, Central Vermont Economic Development Corporation, Women Business Owners Networking and Rotary International. In addition, she shares her extensive knowledge of the automotive world with larger audiences through her monthly car-care newsletter and blog. She’s an author, too, of “How to Buy A Great Used Car.” And if that weren’t enough, Mattinat also runs a second business, BullsEye Marketing, teaches classes in marketing to small businesses and does private consulting for the Vermont Small Business Development Center. Not surprisingly, Amy Mattinat has some valuable insight on the current state of the automotive industry and how shop owners can make their businesses more successful. She shares that knowledge in this exclusive interview for the first in a series of AutoInc. interviews titled AutoInc. Audio. Listen and learn!
In the Trenches
Our In the Trenches AutoInc. Audio interviews focus on timely and relevant topics to ASA.
In the Trenches: Hear An AutoInc. Audio Interview with Dan Risley
In anticipation of the 2016 NACE | CARS Expo and Conference coming up Aug. 10-12 at the Anaheim Convention Center in Anaheim, Calif., Dan Risley, Automotive Service Association (ASA) president and executive director, talks about what visitors can expect to see and do at the show including the MSO Symposium, the Service and Repair Leadership Forum, the Technology & Telematics Forum and all of the exciting things taking place on the show floor.
In the Trenches: Hear an AutoInc. Audio Interview with Donny Seyfer and Pete Rudloff
In this episode, learn more about a new website that was unveiled to the automotive service industry recently by the Automotive Service Association. Available at OErepairinfo.com, it’s a helpful resource for the automotive aftermarket that consolidates and simplifies access to tool information. We’ll be talking to Donny Seyfer, chairman of ASA, and co-owner of Seyfer Automotive in Wheat Ridge, Colorado, and the architect of this project, as well as Pete Rudloff, a technician and owner of Pete’s Garage in Newark, Delaware, on how OErepairinfo.com can help you access tool information more quickly and efficiently.