By Levy Joffrion
Telematics High on NASTF Agenda
A unique conversation between OEMs and the aftermarket was the highlight of the National Automotive Service Task Force (NASTF) spring meeting March 8 in Overland Park, Kan.
Four automaker executives presented revealing details about their requirements for service under their dealer franchise agreements. Five aftermarket experts followed by examining the current status of service-readiness among independent shops.
As Mark Saxonberg, service technology manager for Toyota, explained, “The availability of service information doesn’t, itself, make a tech service-ready.” He listed five additional resources as necessary: factory diagnostic functions, product knowledge, tech assistance support, factory parts options and a commitment to learning. Bob Stewart, Aftermarket Service Support for General Motors Co., extolled the benefits of GM’s long-term strategy in technician development. Kelly Geist, service engineering manager for Subaru, said, “We roll out about 20 new special tools a year and they are shipped automatically to our franchise dealers.” Jim Von Her, manager of Technical Information and Serviceability for Nissan, said: “We need more techs at all levels ... we’ll get more highly qualified techs from that larger pool of techs.”
Bob Augustine of Christian Brothers Automotive, Bob Beckmann of Beckmann Technologies, Aaron Cherrington of Identifix, Jeff Minter of Madison Technical College and Rusty Savignac of Paxton Garage discussed solutions for closing the service-readiness gap among independent shops.
WIN Announces Meeting Speakers
The Women’s Industry Network (WIN) has announced keynote speakers for its 2013 conference scheduled for May 5-7 at the Ritz-Carlton in Phoenix.
Susan Fowler, author, motivational speaker and one of the country’s foremost experts on personal empowerment, will kick off the conference. She will present the conference theme, “Empower the Leader Within.” On day two of the conference, Barb Moses will take the conference theme another step forward with “Empowering the Leader Within by the Observer Becoming the Observed.” Moses is a transformational leadership expert.
For more information, contact Tina Clark at email@example.com.
Image Award Open to All
If your body shop will be remodeled this year, you should vie for the National Auto Body Council’s Body Shop Image Award.
The competition for the award, which will run through early September, applies to any auto body shop remodeling project completed during the calendar year 2013. One winner and three runners-up will be recognized on the NABC website. The name of every facility entering the competition will also be listed on the website. And the winner will receive a trip for two in the continental United States, two nights stay and some spending money. The whole trip package will be capped at $1,500.
Those wishing to be considered for the award should send a nomination form to NABC and three exterior images and one interior image of the facility (before and after pictures). All nominations must be submitted by Sept. 15.
For more information, contact Kent Seavey, NABC award chairman, at KSeavey@hertz.com
I-CAR Adds Online Courses
I-CAR has added four online courses: Stationary Glass (GLA02e), Mechanical Systems Analysis (DAM03e), Damage Analysis of Advanced Automotive Systems (DAM07e) and Wind Noise and Water Leaks (WNW01e).
The courses are also available in a live instructor-led environment.
For more information and to register for the courses, go to the I-CAR website, www.i-car.com.
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