California DOI proposes new autobody regulations.

- By Robert L. Redding Jr.

How to overcome the three big problems with employees: Cellphones, smoking and tardiness.

- By Chris “Chubby” Frederick

What a Difference a Generation Makes: Marketing Automotive Service to Generations X, Y and Beyond

Change bait if you want to catch the younger “fish;” the old ways of marketing just don’t hack it.

- By Bill Haas, AAM

‘What Would You Do?’

Every shop owner runs into “situations.” How they handle them is important.

- By T.J. Reilly, AAM