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  Special Feature


New Orleans Hosts ASRW

Posted 9/17/2012

Dick Cross to Keynote ASRW

Dick CrossDick Cross, who has helped numerous businesses – including those in the automotive service and collision repair industries – turn around, will be the keynote speaker at this year’s Automotive Service and Repair Week, which includes NACE and CARS. The opening General Session will take place Thursday, Oct. 11, from 8:45-10 a.m. and is sponsored by DuPont.

Cross is the author of the recently published book, Just Run It, an Amazon best-seller. Focusing on the basics of vision, strategy and execution, Cross will guide attendees at ASRW on ways to manage their shops more successfully. Cross served as CEO of CARSTAR from 2004-2011 and helped grow the company to 400 locations with four straight years of record-breaking financial performance.

Just Run It lays out a simple but proven framework for doing the job at the top, and doing it well. Cross says the book is comprised of knowledge that he has acquired over the last 30 years of “unlocking the greatness in mid-tier businesses.”

Cross will also help introduce a new service ASA and AMI are launching during ASRW called “Twenty 2.0.”

Twenty 2.0! A New Kind of Peer Benchmarking Opportunity

Join us after this year’s opening General Session and keynote at Twenty 2.0! You will have an opportunity to learn more about this exciting new program offered by ASA to bring together shop owners for invaluable peer-to-peer benchmarking. Twenty 2.0 will be a sort of virtual “20 group” that mechanical and collision repair shops can sign up for.

Throughout the year, participants will have access to web-based meetings and training, as well as peer-to-peer benchmarking. Learn from your peers, share success stories, do case studies and more!

Don’t Miss the Welcome Party!

ASRW Welcome PartyYou won’t want to miss the welcome party for ASRW attendees. Guaranteed to get you off to a good start, the welcome reception will be held Thursday, Oct. 11, at 7 p.m. in Mardi Gras World.

Mardi Gras World is said to be the most unique attraction in America’s most uniquely attractive city. It’s a world of wonders, created for you by the people who bring Mardi Gras to life every year – the artists of Blaine Kern Studios. It’s where Mardi Gras floats are built and stored, and you can peek behind the curtain and see Mardi Gras in the making.

This year’s reception, sponsored by CCC Information Services, will feature complimentary hors d’oeuvres, beverages, and lively music.

Tickets for the event are included in the Super Pass registration package or are $60 and can be purchased in the online registration system for NACE and CARS at

Mechanical Management Symposium ‘Education of Choice’ for Mechanical Shop Owners

Mechanical Management SymposiumNew this year at ASRW: The Mechanical Management Symposium for mechanical repairers. The event is scheduled for Wednesday, Oct. 10, and the six-hour program is considered “the education of choice” for mechanical attendees that day.

It will be led by Chris “Chubby” Frederick, the CEO and founder of the Automotive Training Institute (ATI).

The Mechanical Management Symposium will feature the following sessions:

Session 1: Conducted by Frederick.

Session 2: The Automotive Industry (Vehicle Manufacturers) and Economic Trends – Dr. Sean McAliden, Center for Automotive Research.

Session 3: The Impact of Electric Traction Vehicles – Mark Quarto, Automotive Research & Development.

Session 4: New Car Service Department Market Share & CSI Scores – Larry Edwards, Edwards & Associates.

Session 5: Panel Discussion moderated by Frederick. Panelists will be McAliden, Quarto and Edwards.

The program is included in the purchase of a Super Pass or may be purchased separately.

ASRW has gone greenASRW Has Gone Green!

Before you leave for the show, make sure to print your registration confirmation and bring it with you to the show to print your badge on site. Badges will not be mailed this year.

It’s Back! The MSO Symposium

The Multi-Shop Operator (MSO) Symposium, which was a sold-out hit at last year’s NACE, is back this year!

Multi-Shop Operator SymposiumMark your calendar for Friday, Oct. 12. It costs $100 and will be held in the Morial Convention Center.

The all-day event will open with a special reception – one of several networking opportunities. To follow are sessions on culture, branding, relationships, leadership and growth, and finance.

Sponsoring the MSO Symposium are CCC Information Services, UniCure Spray Booths, DuPont, Nissan, Garmat USA, Enterprise Rent-A-Car, Mitchell, Car-O-Liner, BASF The Chemical Company, BB&T Capital Markets, Universal Technical Institute and ABRA Auto Body & Glass.

SkillsUSA Returns to ASRW

SkillsUSAGold medalists to be highlighted throughout the week.

The winners of this year’s SkillsUSA Championships in Collision Repair Technology and their instructors will attend ASRW as featured guests at the ASRW Awards ceremony and opening General Session. The winners and their instructors will be recognized at the opening General Session Thursday, Oct. 11, as well as the ASRW Awards event Friday, Oct. 12, to be held off-site at the National WW II Museum. Tickets for each event are $35.

“The SkillsUSA winners represent the next generation of collision repairers, and we consider it a great honor to be able to recognize their outstanding work among the industry at ASRW. We are thrilled to welcome the SkillsUSA gold medal winners and instructors back to the show,” said Ron Pyle, ASA president and chief staff executive.

The SkillsUSA Collision Repair Technology Committee requires students to go through a series of workstations to assess skills in the following areas: metalwork, welding, plastic repair and structural analysis. The overall appearance of the finished product, speed and proper safety practices are judged. There are written tests on estimating, structural analysis and an ASE exam. The students are also interviewed by the judges. Seventy-two competed in the Collision Repair Technology Contest at the SkillsUSA National Leadership and Skills Conference in Kansas City.

Bobby LikisStop By to Watch Bobby Likis Live!

You can hear the interview promoting ASRW that Bobby Likis did with Ron Pyle, ASA president and chief staff executive, at And don’t miss Bobby this year at CARS Oct. 10-13! He will be broadcasting live from the show floor at the Morial Convention Center.

Paint Companies Support ASRW

NACE 30th AnniversaryThirteen paint and coatings companies are supporting this year’s event through exhibit space and interactive sponsorships.

Supporting this year’s show are DuPont Performance Coatings, BASF-The Chemical Company, Sherwin-Williams Automotive Finishes Corporation, Valspar, Matrix System Automotive Finishes LLC, Axis Performance Coatings/Vogel Automotive Coatings, Fashion Paint, Silver Sails Paints, BetaColor, Chemicar, ChemSpec USA Inc., Lusid Technologies Inc., and Roberto S.A.

Meet Bill Moss, CARS 2012 Event Chairman

Bill MossBill Moss, AAM, who is an active participant in the mechanical repair segment of the industry, began his career at a full-service neighborhood gas station in 1973.  He has been involved in the trade as a technician, shop manager, route salesman, compressed natural gas and propane retro fitter, 24/7 service station manager, and automotive sales and service business partner.

He currently owns and operates Ferris EuroService Automotive, a four-bay, ASE Blue Seal of Excellence repair facility in Warrenton, Va. Moss has been a National Institute for Automotive Service Excellence certified master technician for more than 20 years and also holds L1, parts consultant and service consultant certifications. He received the Accredited Automotive Manager (AAM) designation from the Automotive Management Institute (AMI) in 2007.

He served on the ASA national Mechanical Division Operations Committee from 2002-2008 and has served as director of the operations committee since 2010. He has attended CARS since 2001.

Meet Ron Nagy, NACE 2012 Event Chairman

Ron NagyRon Nagy, AAM, an active member of the collision repair industry, is a second-generation owner/technician whose industry experience began in 1982 when he went to work in his father’s shop after high school. He and his brother/business partner, Dan, purchased the shop from their father in 1995 and today Nagy’s Collision Centers celebrate 39 years of business with six locations throughout northeast Ohio. Recognized for excellence, Nagy’s Collision Centers was the recipient of the 2008 Wooster Small Business Award and the 2010 Fox 8 Best Body Shop Award. Nagy, who serves as president of the

I-CAR certified gold multi-location business, holds an I-CAR platinum designation, is certified as a master ASE collision technician and holds the Accredited Automotive Manager (AAM) designation from the Automotive Management Institute (AMI). He has also served in various leadership positions within the Automotive Service Association (ASA), including local chapter president, state president-elect, chairman of the government affairs committee, crash parts subcommittee; ASA affiliate director, secretary, chairman-elect and currently holds the position of chairman of the national board of directors.

AMI-approvedGet closer to your goal of earning an Accredited Automotive Manager (AAM) designation this year! The Automotive Management Institute (AMI) is offering a variety of courses where you can earn credits toward your AAM. For a complete listing of AMI-accredited conference sessions at ASRW, download the schedule-at-a-glance at

Industry Forums Address Topics of Concern to Repairers

ASRW Expo HoursThe ASRW Industry Forums will take place Friday, Oct. 12, from 8:30-10:15 a.m. There are two back-to-back sessions scheduled for mechanical repairers and two sessions for collision repairers on a variety of topics.

One of the mechanical session topics will focus on the next generation of automotive service professionals. “Paving the Road to Success: The Next Generation,” will provide representatives of Gen Y to share their unique experiences in their quest to establish themselves in the automotive service and repair segment of our industry.

Gen Y is the fastest growing segment of today’s workforce. Learn what drives this generation and their characteristics and values and what they expect from the workplace (see related story on page 41).

The moderator for the session will be Dave Kusa, owner of AutoTrend Diagnostics in Campbell, Calif. Kusa also serves as a member of ASA’s Mechanical Division Operations Committee.



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