Doing the Right Thing ...
Do what you know is right, not what you feel …
I first heard this quote from a camp counselor I was working under at Bertram Bob’s Bible Camp outside Broken Bow, Okla. He told us, “Do what you know is right, not what you feel is right because feelings and emotions can really mess up the facts and the truths.”
I have never forgotten these words of wisdom because it applies to so many areas of my life: my marriage, my friendships, my employees, my customers … on and on and on. So many times in life and in so many areas a situation arises where our emotions or feelings get the best of us, and we simply do not follow the facts. I also have seen this with the Automotive Service Association. But I must admit, I’ve seen where they research and then follow the facts.
With Right to Repair legislation, for example, Robbie Addison, ASA Mechanical Division manager, and Bill Moss, AAM, ASA Mechanical Division director, continue to collect all of the facts – even when feelings and emotions were telling us to attack the OEMs.
We took these facts, presented them in several meetings and came out with an agreement that works – and continues to work. What many in this industry never see is the hours upon hours Donny Seyfer, AAM, a national board member, spends testifying in front of state and federal hearings to show the agreement is working.
I have also seen this quote in motion most recently with the collision side and the State Farm/Parts Trader program. It would have been very easy to start throwing punches at the insurance industry. But what I saw, and was extremely impressed by, was what the ASA Collision Operations Committee, led by Denise Caspersen, Collision Division manager, and Dan Stander, AAM, Collision Division director, have done. And that was to spend hours upon hours and conference call after conference call (close to 15 to date) gathering all of the facts before issuing any kind of statement.
Doing what they know is right, not what they feel … that is what makes this association so valuable to me. They do not just throw out hasty press releases, and tell shop owners how they should think about an issue or decision. They gather all of the facts, no matter how long it may take, and present them to us. We as business owners, managers and entrepreneurs can make the choices based on the “facts” presented.I don’t know where the Right to Repair issue or the State Farm Pilot Program will be in the next six months or a year. But I do know that ASA will continue to service the automotive repair industry with facts and not feelings.
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