A Picture of the Service and Repair IndustryPosted 12/9/2010
By Karin White
2010 'How's your Business?' Survey Results
The Automotive Service Association's (ASA) "How's Your Business?" (HYB?) survey is in its 18th year of exploring the overall success and business practices of ASA member businesses. The annual survey provides an analysis of the independent mechanical and collision repair industries. The purpose of the survey is to provide an accurate benchmark for business owners and those interested in the industry based on feedback from ASA's membership base.
In August, the survey was offered through a third-party online survey service to all regular members who have provided an e-mail address for notifications. Regular members are automotive service businesses that provide automotive repairs/services to the motoring public, and/or businesses that provide repairs/services to exclusive fleets, such as public utilities. Members received e-mail notices and announcements throughout ASA's regular publications, including AutoInc. and various electronic communications.
Overall, the membership response rate was 9 percent and included both mechanical division and collision division members. Members were offered a free set of articles from AutoInc. with tips and advice on how to help bring customers and dollars into the shop (171 downloads). Participating members were included in a drawing for a $200 Visa gift card.
Of those who responded, participation ranges include the Midwest at 31 percent, the Northeast at 10 percent, the South at 27 percent and the Western regions at 32 percent. ASA uses regional division defined by the U.S. Department of Commerce, Economics and Statistics Administration.
The 2010 HYB report is packed with pertinent industry statistics. We have incorporated graphics where appropriate to help readers quickly identify the information most applicable to their business.
Editor's note: Due to rounding, some percentages may not add up to 100 percent. In other cases, percentages greater than 100 percent may result if respondents were able to select more than one answer to a particular question.
In general, ASA members most closely match the U.S. Census Bureau category of "Other Services." A closer look at the automotive maintenance and repair industry captures general automotive repair, exhaust, transmission, body, paint and glass repair. Also included are oil change facilities, car washes and all other automotive repair and maintenance businesses.
The tables here show 2010 preliminary, non-seasonably adjusted employee counts (in thousands) in July and the percent of change from July 2009.
The Bureau of Labor Statistics provides a historical look at the changes specifically for automotive repair and maintenance employees. The 2010 employee count (in thousands) is a preliminary value.
The ASA member base consists mainly of automotive body and interior repair, and general automotive repair businesses. To better serve each segment, the association has both a mechanical and a collision division. The following report is developed and presented from mechanical and collision classification perspectives.
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