By Brie Ragland
ASA Members: Check Out the New Benefits ASA is Offering!
Membership benefits information current through January 2009. Click here to download a full up-to-date list of all ASA membership benefits in .pdf format.
Click here to join ASA now!
To learn more about the value of ASA membership and the association's full benefits package, access the electronics benefit portfolio within ASA OnDemand, which can be downloaded at www.ASAOnDemand.com.
Improve Your Customer Service Today!
CSi Complete: Customer satisfaction is extremely important in this day and age. ASA and CSi Complete are bringing you a customer satisfaction indexing service that uses a systematic approach to monitor business performance. CSi Complete offers traditional phone-based CSi market research while CSi Communicator offers automated, but personalized, phone-based technology.
Features of both systems include audio recordings of customer comments, real-time text message or e-mail alerts of customer feedback to the repair facility, and online reports that are updated daily. CSi Communicator also has automated service reminders and other messaging functionality to drive revenue and profits. To learn more about CSi Complete, or any of the more than 35 ASA member benefits, call (800) 272-7467, ext. 295. ASA members may also contact CSi Complete directly at (800) 343-0641, ext. 227.
Your Newsletter is Going Digital!
ASA's monthly newsletters, the Collision Repair Report and the Division Dispatch, will be transforming their paper-and-ink format to digital in January 2009 - delivering timely news to ASA members entirely online.
The new reader-friendly format is designed to promote communication and discussion between authors, division leaders and members, while saving a few trees along the way. Exclusive to ASA members, this new electronic format will bring ASA collision and mechanical division news straight to your e-mail in-box every month. It will be showcased within the ASA News-Network.
You likely already receive ASA News-Network, but if you're not already a subscriber, you may sign up for free at www.ASAshop.org/ news/news.htm or by calling ASA at (800) 272-7467, ext. 295. Remember: you need to do so to ensure you will receive your division newsletter.
90 Days Deferred Interest Credit Card Program
September 2008 Stats for ASA members
• $1,023 Average Ticket First Use
• $405 Average Ticket Repeat Sales
• 67% Become Repeat Customers Within 5 Months
• $1,731 Average Credit Line
Averages are based on customer usage of the program at the 400-plus ASA member shops offering this program to their customers. Call the Membership Department today at (800) 272-7467, ext. 295, to see how CarCareONE can benefit your business, or enroll online through the Members Only section of the ASA Web site.
Your Online Source for Industry News
AutoInc.'s AutoLinks: ASA has partnered with MultiBriefs to create AutoInc.'s AutoLinks, an opt-in e-mail resource providing comprehensive weekly news briefings of the week's top industry stories.
Each edition of AutoInc.'s AutoLinks contains articles gathered from an expansive list of sources, including The Associated Press, The New York Times, USA Today and leading industry publications, including AutoInc. Delivered to the inboxes of ASA members and nonmembers alike, AutoInc.'s AutoLinks will keep subscribers abreast of topics that impact the automotive service industry.
The electronic publication can be easily read in your office, home or via your mobile phone or PDA. Archived issues can be accessed through a link on the AutoInc. home page (www.AutoInc.org) or the ASA home page (www.ASAshop.org). New subscribers will be able to sign up for the free publication from these Web sites as well.
Are You an AutoInc. Subscriber Who Has Yet to Join ASA?
If so, you should know about all of the benefits ASA has to offer, and stop struggling out there on your own. To learn more about any of the more than 35 ASA member benefits, call (800) 272-7467, ext. 295, to speak with a membership representative.
Three Easy Steps to Access
ASA’s Members Only Section
Step 1: Go to www.ASAshop.org
Step 2: Type your six-digit member number into the “Member Login” field on the right side of the ASA home page, and press “Go.” Your six-digit member number can be found on the mailing label of this issue of AutoInc. magazine. The number is printed directly above your name.
Step 3: You will be directed to the Members Only section. Once inside the section, start exploring all of the great membership benefits available to you as an ASA member!
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