A. Carroll Proctor is the owner of A.C. Proctor's Paint & Body Shop Inc. in Augusta, Ga., which has been an ASA member for more than 23 years.

All of his technicians are ASE certified and a third of them are ASE master-certified. Every technician is I-CAR trained and A.C. Proctor's Paint & Body Shop has been an I-CAR Gold Class shop for 16 years.

Proctor was a member of ASA's Collision Division Operations Committee for six years. He was chairman of the Estimating Subcommittee and participated on the Mitchell International advisory board on behalf of ASA and its membership. He also participated on the Collision Industry Conference (CIC) Database Task Force and the Database Enhancement Gateway (DEG) project.

He also has served as collision chairman for the Augusta chapter of ASA, and is active in local civic organizations.

Proctor was instrumental in the formation of a local I-CAR chapter in 1989 and served as the local I-CAR chairman in 1990-91. He is a member of the Society of Collision Repair Specialists, the National Auto Body Council and the DEG task force. He is also a gold pin member of CIC.

In May 2007, Proctor was appointed to the ASA national board of directors as a general director to fulfill a vacant position. When asked why he would like to continue serving, Proctor said: "It has been a pleasure working on the Collision Division Operations Committee, fostering better communications between the insurance industry, the information providers and our industry. I would like to keep on being a 'hands-on' contributor by continuing to serve on the national board. I look forward to the opportunity and challenges to develop strategies, make decisions, build consensus and foster change for our industry.

"As an independent shop owner, I have a keen awareness of the problems, issues and concerns that the small body shop contends with on a daily basis. With the advent and increasing presence of 'mega shops' and consolidators as well as supplier-owned chain repair facilities, the small independent shop owners need a voice on the board of directors. I feel that ASA was created for just these individuals. As one of them and a strong supporter of ASA and the organization's principles, I believe I could be a valuable asset to the organization and my fellow members."

Proctor can be reached at (706) 736-3110.

Donald L. "Donny" Seyfer, AAM, is the co-owner of Seyfer Automotive Inc. in Wheat Ridge, Colo., a AAA-approved shop.

All of his technicians are certified by ASE and 83 percent are master-certified by ASE.

Seyfer Automotive has been an ASA member since it was founded. Donny's father, Donald C. Seyfer, has served as chairman of ASA. Donny's mother, Margie, is an instructor for the Automotive Management Institute (AMI).

Donny Seyfer has served as chairman and as education director of ASA-Colorado. He also has served as president of ASA-Colorado's Mechanical Division.

In addition to ASA, he is a member of the Specialty Equipment Market Association (SEMA) and Colorado Select NAPA Autocare Centers. He has written test questions and performed freelance work for ASE.

Seyfer has worked on behalf of ASA and the industry by serving as a training instructor at the Congress of Automotive Repair and Service (CARS) and by informing the industry on the availability of service information and diagnostic tool resources. He has conducted service information availability workshops for shop owners and technicians in Massachusetts, Florida, Nevada, Arizona, New Mexico and Oklahoma. He also has conducted service information availability demonstrations on Capitol Hill for the benefit of congressmen and their staffs.

Among honors he has received, he was the NAPA/ASE regional tech of the year in both 2000 and 2001. He also was named ASA's Communicator of the Year in 2007 and has received the association's legislative award.

Seyfer has attended CARS the past seven years and has attended every ASA national convention except one since 1991.

When asked why he would like to serve on ASA's board of directors, Seyfer said: "I think my extensive field work for ASA in legislative issues and at the shop level gives me a wide view of members' situations and needs, and I think understanding members' needs is the most critical element of serving as a director.

"I would bring creative problem solving and a great respect for those who have come before me. I enjoy taking on difficult tasks and seeing them through to the end. I think I also possess good skills in negotiating so that both parties can feel that a fair solution was reached."

Seyfer added, "Many of you know me. Those who don't, feel free to call me to discuss anything you have concerns about."

Seyfer can be reached at (303) 884-7540.

Diane K. Rodenhouse owns and operates Rodenhouse Body Shop Inc. in Grand Rapids, Mich.

She has been an active member of ASA and the collision repair industry for more than 20 years.

Rodenhouse Body Shop's staff is 25 percent certified by ASE, with 25 percent master-certified. In addition, the staff is 100 percent I-CAR trained.

Rodenhouse's educational background includes earning her registered nurse status in 1971. She is also a 1991 general business graduate of Grand Valley State University (she was alumna of the year in 2001) and earned a master's degree in management from Aquinas College in 2000.

She has attended the International Autobody Congress and Exposition (NACE) for the past six years, as well as ASA's annual convention for the past two years.

Rodenhouse has twice served as chairwoman of the West Michigan Body Shop Association (WMBA). She has also served two terms as president, vice president and treasurer of the WMBA and is currently an active member of the organization.

She was recognized as one of the "Most Influential Women in the Collision Repair Industry" in 2005 by Akzo Nobel.

Her non-industry affiliations include membership at Third Reformed Church in Holland, Mich., and the local chapter of the American Association of University Women.

When asked why she wanted to continue serving on the ASA national board of directors, Rodenhouse said: "There are many issues that need to be addressed in our industry. Owning a collision repair shop gives me a vested interest in working to improve all aspects of our industry."

Asked what qualities she possesses she thinks are beneficial in her role as a member of ASA's national board of directors, she said: "I own a shop, which my accountant says is well-run, and I have a female perspective of the industry. In addition, I am well-read, have an undergraduate degree in economics, and work at keeping current on our industry and our nation."

Among other qualifications, she said, is the fact she is "very involved in our local and state collision associations. I work for the betterment of our industry. I also am politically involved; I know my congressmen - state and national - and I share my views. In addition, I am a member of the West Michigan Independent Insurance Agency Association, and I go to its monthly meetings so I will know what the agents are having issues with." In addition, she is chairperson for the Auto Collision Advisory Board for the Kent Career Technical Center. She has worked with students at the center and has been a board member for the past 10 years.

Rodenhouse can be reached at (616) 453-4547.

T.J. Reilly, AAM, owns and operates Same Day Auto Service in Clackamas, Ore. He has been an ASA Mechanical Division member for 25 years.

Eighty percent of his technicians are ASE master-certified (one technician is a lubrication technician) and his shop is AAA-approved.

Reilly in 1990 served as president of the Portland, Ore., ASA chapter and in 1993, as president of ASA-Oregon.

He earned his Accredited Automotive Manager (AAM) designation from the Automotive Management Institute (AMI) in 1995.

Reilly is a member of the Northwest Automotive Trades Association and the National Independent Auto Dealers Association. He is also a member of the National Federation of Independent Business, the Clackamas Chamber of Commerce and Better Business Bureau.

For the past year, Reilly has been the author of an AutoInc. feature, "What Would You Do?" It has been included in the magazine every three months. In regard to the feature, Reilly said, "It's not just about 'What Would You Do?' in a difficult situation. It's about changing the way you think to make your business better. It's about constant improvement in customer service.

"I believe a philosophy of constant improvement is what makes a business or organization great. If I am voted in as a board member, my focus will be on improving our organization."

When asked why he would like to serve on ASA's national board of directors, Reilly said: "For many years I have taken advantage of the excellent classes that ASA has offered through AMI. My business and personal life have benefited beyond imagination. My business is now 'turnkey,' thanks to my involvement with ASA. Because of this, I believe I have the motivation, time and skills necessary to make ASA an even better organization than it is today."

Asked what qualities he possesses that he thinks would be of benefit in his role as director, Reilly said: "My ability to negotiate for the best possible solution, willingness to listen to those I might not agree with, and willingness to be a team player. I believe the board votes as 'one' voice even if a decision is not unanimous."

Among other qualifications, said Reilly, is the fact he is celebrating 20 years in business this year. "We have the highest satisfaction score of any AAA shop in the area."

Reilly can be reached at (503) 656-6688.