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  Around ASA

Posted 11/1/2008

By Brie Ragland

ASA Member Benefits
ASA OnDemand

Save Money! Take Advantage of These ASA Member Services

Membership benefits information current through November 2008. Click here to download a full up-to-date list of all ASA membership benefits in .pdf format.

Click here to join ASA now!

To learn more about the value of ASA membership and the association's full benefits package, access the electronics benefit portfolio within ASA OnDemand, which can be downloaded at

CCC Information Services Offers Discount

CCC Information Services Inc.CCC Information Services Inc. supplies the automotive claims and collision repair industries with advanced software, communications systems, and Internet and wireless-enabled technology. ASA members receive a 25 percent discount (up to $500 total) off of the standard CCC Information Services price for implementation and training in the use of CCC products and services. The discount applies to several CCC Pathways products. For more information, log on to or call ASA's membership department at (800) 272-7467, ext. 295.

Membership Benefits at Your Fingertips

To learn more about the value of ASA membership and the association's full benefits package, access the electronic benefits portfolio within ASA OnDemand. With Web synchronization technology, you can access association information from your computer offline, and you'll get quick updates when you're connected to the Internet. Download the product free of charge at Once installed, you can access the information through an ASA icon on your computer's desktop. For questions about ASA OnDemand, or for download assistance, contact ASA's membership department at (800) 272-7467, ext. 295.

Benefit Provider of the Month

Mitchell1"When Mitchell 1 considers partnering with industry organizations, the decision is always easier when the organization has the same core beliefs about the customers we serve. The Automotive Service Association demonstrates time and time again its concern about the health and welfare of independent repair facilities that are the lifeblood of the industry. Fostering a strong relationship with Mitchell 1 is yet another example of ASA's dedication to providing access to leading technology to provide better efficiency and profitability for the shops. Mitchell 1 has a full suite of software based solutions - Repair Information, Shop Management, enhanced Business Performance Services, Customer Retention Marketing, Service Intelligence and Data Protection Service - that can help a shop keep business coming in even when the economic climate is uncertain. Mitchell 1 is proud to call ASA our 'partner.'"
David Boyington, Mitchell 1, National Accounts Manager

Make Affordable Health Insurance a Reality

Benefit Consultants Northwest (BCNW)Think you can't afford quality health insurance? Think again. ASA now offers members access to affordable group medical and dental plans through the Benefit Consultants Northwest (BCNW). BCNW is a full-service insurance broker that is, like ASA, dedicated to helping you save money on your insurance and tax-saving needs. Members can choose from several health care plans to meet their specific needs including medical and dental plans, a premium-only plan (POP), flexible spending accounts (FSAs) and health reimbursement arrangements (HRAs). For benefit details, call ASA's membership department at (800) 272-7467, ext. 295, or visit

Your Voice Is Heard in Washington, D.C.!

ASA provides members with full-time representation in the nation's capital. In addition, it offers assistance at the state and local levels on legislative matters. Weekly state legislation and regulatory issues are listed in the Members Only Area of the ASA Web site ( Also, focused on a commitment to advance grassroots advocacy campaigns, ASA's Web site,, helps mobilize support or dissent for issues directly impacting the automotive repair industry on both federal and state levels. The Web site serves as a sophisticated grassroots program and reference guide for ASA members and other industry professionals.

CSi Complete Newest ASA Member Benefit Provider

CSi CompleteThe Automotive Service Association (ASA) has announced another new member benefit agreement -
a customer satisfaction indexing service through CSi Complete. Using a systematic approach to monitor business performance, CSi Complete offers traditional phone-based CSi market research while CSi Communicator offers automated but personalized phone-based technology.

"The live personal calls have traditionally worked well for collision repairers," said David Merrell, vice president of strategic initiatives, CSi Complete. "CSi Communicator has a nice price point for the mechanical division members, and they can personalize it with their own voice introduction."

Features of both systems include audio recordings of customer comments, real-time text message or e-mail alerts of customer feedback to the repair facility, and online reports that are updated daily. CSi Communicator also has automated service reminders and other messaging functionality to drive revenue and profits.

"CSi Complete has been serving our industry for more than 12 years and we're happy to have them on board as a new sponsored benefit provider," said John Scully, ASA's executive vice president. "We're pleased to bring this program to both our mechanical and collision repair members."

To learn more about ASA's agreement with CSi Complete, or any of the more than 35 ASA member benefits, call (800) 272-7467, ext. 295, or access the electronic benefits portfolio within ASA OnDemand, which can be downloaded from ASA members may also contact CSi Complete directly at (800) 343-0641, ext. 227.

CarCareONE Offers Roadside Assistance to Cardholders

The Emergency Roadside Assistance program that comes with a CarCareONE card is proving to be a powerful sales tool for enrolling new cardholders. This valuable customer service ensures that your customer will never be stranded on the highway without help. One phone call does it all. Emergency Roadside Assistance is available anywhere in the United States and Canada, 24 hours a day, 365 days a year.

CarCareONE cardholders who need assistance just call a toll-free number that is provided to them when they receive their new card(s) in the mail shortly after account approval and give the representative their CarCareONE account number for verification. A service vehicle is dispatched immediately.

The following services are covered:

• Jump Start

• Towing up to 10 miles

• Tire change (with the customer's inflated spare)

• Fluid replacement (fluids not covered)

• Lock-out service

If more extensive service is required, the cardholder is given a complete estimate of charges over the phone before a qualified service provider is dispatched. Once the problem has been fixed, the cardholder simply signs for the services and is not responsible for any charges if covered services are provided. The CarCareONE Emergency Roadside Assistance program does not cover recreational vehicles and off-road vehicles.

GE Money, an ASA-sponsored benefit provider, administers the CarCareONE program. If you are interested in learning more about this program, please call ASA's membership department at (800) 272-7467, ext. 295.

Three Easy Steps to Access ASA’s Members Only Section

Step 1: Go to
Step 2: Type your six-digit member number into the “Member Login” field on the right side of the ASA home page, and press “Go.” Your six-digit member number can be found on the mailing label of this issue of AutoInc. magazine. The number is printed directly above your name.
Step 3: You will be directed to the Members Only section. Once inside the section, start exploring all of the great membership benefits available to you as an ASA member!


  • Fuel Injection Service, Not Just Cleaning
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  • EGR Systems: Operation and Diagnosis
  • Proactive Target Marketing:_Rethinking Your Business Strategy
  • Engine Performance: HO2S Diagnostics

  • Developing Employee Potential
  • How Critical Thinking Can Help Your Business
  • How to Diagnose the Ford Glow Plug
  • What to Look for When Shopping for the Right Shop Management Software
  • Putting a Price Tag on Complaints
  • AutoInc. Web Site | ASA Web Site | Congress Rejects 'Right to Repair' Before Going Home for Break | The Gap: Feather, Fill and Block | The Importance of Using the Right Motor Oil | Good Jobber, Shop Relationships Pay | The New ASE Diesel Test | Tech to Tech | Tech Tips | Around ASA | Net Worth | Stat Corner | Members' Advantage | Chairman's Message

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