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What are the long- and short-term benefits of education? How do you market the wonderful training and education your technicians offer to your customers?

By Rachael J. Mercer

Click here for complete story...

Special feature

Training, Education Can Give Your Shop the Professional Edge

How training and education can distinguish good shops and great ones.

- Rachael J. Mercer

Special feature

'What Would You Do?'

Every shop owner runs into "situations." How they handle them is important.

- T.J. Reilly

Collision feature

Managing Supplements

What's the best way to manage supplements? It starts with proper estimating.

- By Leona Dalavai Scott

Management feature
Training Your Manager in Waiting

Ensuring passing of the baton is seamless.

- By Chris "Chubby" Frederick

legislative feature
U.S. EPA Auto Body Refinishing Regulation

What this means for collision shops.

- By Robert L. Redding Jr.

 

Chairman's Message
- By Aaron Clements, AAM
'You Become Part of Whaty You Are Around'

News Briefs
- By Levy Joffrion

Net Worth
- By Angie Kilbourne
What Do Customers Know About You?

Tech Tips
- By Tom Vadnais
Jeep's Faulty Intrument Cluster Takes Some Tracing to Find Cause

Stat Corner
- By Karin White
Busiest Season for ASA Shops

Taking The Hill
- By Caroline Holland

Tech to Tech
- By Craig Van Batenburg, AAM
Serviceability Report: 2008 Ford Escape Hybrid

Shop Profile
- By Levy Joffrion
B&E Auto Service: Family Owned, Proud of It

Around ASA
- By Stacie Lutz

Guest Editorial
- By Kevin S. Leiby
Power of Membership


  
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