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Six Steps to Calming and Retaining Angry Customers
If you want to make your shop more profitable, turn your ear toward your customers.

By Patrick J. Donadio, MBA, CSP, MCC

Click here for complete story...

Collision feature

Update on Collision Repair Parts

Collision Division Operations Committee studies certified parts, alternative parts.

Mechanical feature
Counterfeit Auto Parts: A Growing Industry Epidemic

What you don't know about counterfeit parts can seriously jeopardize your shop.

- By Neal Zipser

legislative feature
Senate Judiciary Committee Reviews Insurance Antitrust Repeal

With the strong backing of key senators, new legislation in the U.S. Senate - with companion legislation in the House - seeks to protect U.S. consumers.

- By Robert L. Redding Jr.


Chairman's Message
- By Charlie R. Elder, AAM
Business Ownership Isn't for Sissies

News Briefs
- By Levy Joffrion

Net Worth
- By Colby Horton
Windows Vista Is Finally Here - Should You Upgrade?

Tech Tips
- By Tom Vadnais
How to Test a 'No-Start' 2003 Dodge

Stat Corner
- By Karin White
Collision Wages on the Rise

Taking The Hill
- By Caroline Fuller

Tech to Tech
- By Jeff Bach
Sometimes You Get Lucky

Shop Profile
- By Leona Dalavai Scott
Savvy Marketing Pays Off for Sallas Auto Repair

Around ASA
- By Stacie Lutz

Guest Editorial
- By R.W. O'Gorman
Safety Starts With You!

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