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Beyond the Classroom
As warranties expire on existing hybrids, real opportunities exist for independent shops to gain more business and service this breed of cars.

- By Craig Van Batenburg

Click here for the complete story....

Collision feature
Hybrid Collision Repair: Safety First

Hybrids are flying off the lots. The more hybrids on the road, the sooner one will show up at your shop. Are you up to the challenge?

- Andrea Betts Menendez

Management feature
Putting a Price Tag on Complaints

Think each complaint doesn't have much effect on yor bank account? You're kidding right?

- By Bob Cooper

legislative feature
Insurance Regulation: State vs. Federal Oversight

Not much has happened since the 1990s when it comes to federal regulation of insurance. It's unlikely the 109th Congress will move insurance reform legislation this year, but the 110th Congress could be a different story.

- By Robert L. Redding Jr.


Chairman's Message
- By Charlie Elder, AAM
Super Warranties

News Briefs
- By Levy Joffrion

Net Worth
- By Colby Horton
Pay-per-click Advertising Becomes Popular Among Repair Facilities

Tech Tips
- By Guy Dibble
Vaccum Hose Solves Puzzle of EGR Flow Code on '99 Miata

Stat Corner
- By Karin White
Hybrids are Popular (Again)

Taking The Hill
- By Caroline Fuller

Tech to Tech
- By Craig Van Batenburg
Serviceability Report: Kia Sedona Minivan

Shop Profile
- By Lisa McReynolds
Young Couple Finds Innovative Ways to Service Cars

Around ASA
- By B.J. Johnson

Guest Editorial
- By George Witt, AAM
Want the Gold? Forget the Rule

Copyright (c) 1996-2011. Automotive Service Association®. All rights reserved.
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