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How Can We Serve You?Posted 3/08/2005By Geralynn Kottschade, AAM, Chairman
Last April, when it became my turn to serve as your chairman, a very wise and not so old past chairman told me sternly, "Always write your own Chairman's Message. Your members deserve you to do so." Well, keeping true to my promise, I have. The Chairman's Message is important to me. I never realized how many people actually read this section; I appreciate everyone who does. I am not that good with a pen, but we have a great communications staff who knows where to put that comma, or how to say something in just the right way, but still make it sound like me. Thank you, Communications Department! After Angie Wilson reviews it with her staff, she makes the changes, then sends it back to me for my sign-off or to make a third set of changes. A lot to go through, but it is so important. We want the best for our members. And the ASA staff is good at helping us - the members and volunteers - be the best we can be. Do you know about the talent we have in our Membership and Operations staff? Whenever you need information on your membership status or benefits, the department is prepared to assist you. We even have a research management specialist. If you are not sure of the demographics of your area, Denise Caspersen is your gal. And we all know about our Washington, D.C., office and the great job they do for us. I have spent a couple of days on the Hill with Bob Redding and Christy Plunkett Foertsch. Hard to keep up with, but they know the ropes and have the connections. The Automotive Management Institute (AMI) staff ... wow, look at what they have done - and are doing - for us. Toni Slaton and Linda Ferguson know and understand what our members are looking for in education. If you have any suggestions for class development, give them a call. They are always listening to our members. For any mailings you receive, thanks goes to Donna Baker, Stacie Doggett and those who contribute to their efforts. Have a question or a comment about our main Web site or www.TakingTheHill.com? Give Colby Horton, our Web operations manager, a call. He is always there to help. Our divisions, mechanical and collision, are the backbone of the association - call them, work with them, bring issues to their attention, address it with the operations committees or the staff. Bill Haas, Robbie Addison and D'Anne Johnson are there to listen. And think about the times you've attended CARS or the ASA annual business meeting and things went so smoothly. That is because we have a great meetings and travel manager, Robbie Talley, and a dedicated support team. Finally, think of Leona Dalavai Scott, our editor of AutoInc. Take a good look as you're reading your magazine. Our communications staff is first class. I'll end this where I started - with communications. We have had a good year, a fun year and a year of which we can all be proud. There's a reason we can all feel this way about our association, its members and staff, and the direction it is heading. It's called teamwork. Limited space keeps me from listing all staff members, but I can assure you, they're all good and strong in their areas. Our ASA staff cares. They care about you, your business, your employees and your families. If they can serve you in any way, let them know. The toll-free number of the national office is (800) 272-7467, and office hours are 8:30 a.m. to 5 p.m. Central Standard Time.
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Copyright (c) 1996-2011. Automotive Service Association®. All rights reserved.
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As I sit in my office, the door is locked and quiet has settled down around me. The hectic day has been put to an end - until tomorrow. Going over my "to do list," I see the deadline is fast approaching for the Chairman's Message in AutoInc. Gee - I only have two left to write. Where did the time go?
