According to the 2004 "How's Your Business?" survey, a little more than half of collision shops experienced movement among their technicians, and it wasn't all bad. Forty-seven percent of collision shops promoted two technicians. Fifty-nine percent of collision shops had two technicians leave and 62 percent hired two technicians. Numberwise, it's a wash. Trainingwise, there's something to look at.

In the same survey, owners were asked who paid for training, how much it cost, and if the technicians attended training during the workday. Results showed 79 percent of employers paid $887 for 21 hours of experienced technician training and $911 for 28 hours of manager training.

Ninety percent of collision facility owners allowed the technicians to attend training during the workday, and almost 83 percent paid the techs while they were there. So, moneywise, shifting technicians cost collision shops nearly $6,500 annually - if you consider training and training day compensation. Although there is a cost, the benefits of training far outweigh the dollars spent.

If you are interested in education and training articles, please contact Denise Caspersen or visit ASA's Information Center at www.asashop.org.

Stat Corner is written by Denise Caspersen, ASA's research management specialist. She can be reached at (800) 272-7467, ext. 236.

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