Simple Business Philosophy Drives
Fowers Service Center has earned the prestigious ASE Blue Seal of Excellence at both of its locations.
For Fowers, running an automotive business - like conducting an orchestra - is no easy task. But juggling all of his duties exceptionally, and going the extra mile for his customers, are two of the many reasons Fowers was named CARQUEST's Excellence Award winner last November in Tampa, Fla.
The award was well-deserved for Fowers, who opened his first automotive repair shop after graduating from the Denver Automotive and Diesel College right out of high school 30 years ago. Fowers went from being a one-man operation with two bays to having two businesses with 14 employees in the northern Utah area. His wife of 30 years, Janette, has been by his side since he first got started in the business.
Fowers relies on his family to carry out his standard of quality customer service. Front row l-r: Son, Jeff; Don Fowers; wife, Janette; and daughter, Jessica. Back row 1-r: Sons-in-law Corey Thurman and Mark Mudrow.
Fowers Service Center has earned the prestigious ASE Blue Seal of Excellence at both of its locations. Along with ASE certification, Fowers earned his Accredited Automotive Manager designation (AAM) from the Automotive Management Institute (AMI) in 2000 and is ASE master automotive certified. He is also ASE master medium/ heavy duty certified and holds an L-1 certification.
Youngest son Clayton (left) works as a tire tech after school and on weekends.
Assisting him in implementing his sound business philosophy are various family members. Fowers and his wife, Janette, have three daughters and two sons. Their sons-in-law - Mark Mudrow and Corey Thurman - also assist in the family business, with one managing the Quick Lube store and the other working as a service writer. Fowers' eldest son, Jeff, is majoring in automotive service technology at Weber State University and works part-time as a service writer. Youngest son, Clayton, is in high school and works as a tire tech after school and on Saturdays. The Fowers' oldest daughter, Jessica, works part time and assists Fowers with marketing.
Family can be the greatest advantage and disadvantage in running a business, he says.
Lube tech Shane Parent also serves as assistant manager of Fowers' Quick Lube.
Fowers believes it is his simple, service-oriented philosophy that makes his business unique. He said that Fowers Service Center genuinely cares for its customers. "Although our prices are definitely not the cheapest, we feel like we give our customers real value for their money," he said. "We use the best information systems, the best equipment, sell the best products and have the very best people."
Fowers recognizes that ASA has helped his business to succeed. He joined ASA in 1998 because he wanted to give back to the industry. A graduate of the AAM program, he has found his AMI training to be invaluable. In addition, he says that ASA offers some terrific resources to use when he needs help in the industry.
Part of Fowers giving back involves his service on the advisory boards of school auto programs. He is also the chairman of the EPA Car Care for Clean Air Committee and is a member of the Motorist Assurance Program.
After 30 years in the business, Fowers' staying power can be attributed to the utmost care he gives his customers and his familiarity with all aspects of his company. Referring to his conductor analogy, Fowers works hard in coordinating all aspects of his shop to be in tune, which is always music to his customers' ears.
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