Congress Continues Obamacare Oversight

A report on small business committee hearings on the implementation of Obamacare The U.S. House of Represent­atives has ramped up its review of Obamacare or the Patient Protection and Affordable Care Act (PPACA). With the technical problems that have crippled Obamacare’s website, HealthCare.gov, the window for congressional hearings has now broadened for Obamacare review. To […]

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Market vs. Need

Members of the Automotive Service Association’s Collision Division Operations Committee have written an article about “Market vs. Need” that discusses auto body repair costs in relationship to insurer pay. The article was co-authored by Scott Benavidez, AAM, and April Hernandez, AAM, both volunteer leaders on the committee, and was written to ignite conversations about “Market […]

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Protecting Your Reputation in a Digital Age

Online reviews are the new ‘word-of-mouth.’ Whether you like it or not, your business has an online reputation. And it’s going to affect – if it has not already – the way potential customers feel about you. It’s going to influence their decision-making process, their purchase behavior, their way of weighing you against your competitors. […]

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Consolidation: How Will It Affect Your Collision Repair Shop?

ASA members voice their opinions on this phenomenon happening in the collision repair industry. Is consolidation of collision repair shops taking over the industry? Is it doing away with independent shops? How is it impacting ASA members? To find out the answers to those questions, AutoInc. talked to ASA members who represent several different business […]

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New Era for Proprietary Oil Service Ratings

Oil changes are the most common automotive service. But, our industry depends largely on marketing hype instead of facts and standardized test results to evaluate and select fluids, lubricants and filters. Many teachers remain unaware that the American Petroleum Institute (API) approval fails to meet the minimum requirements of most new cars sold in North […]

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What Makes a Top Shop Owner

Top shop owners share a number of traits Over the years I have had the opportunity to work with many of the top shop owners in America, and have discovered there are a number of traits they all share. So let’s start by putting first things first. 1. They know their job description. At Elite […]

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Official Notification of Candidates for the ASA National Board of Directors

In accordance with the bylaws of the Automotive Service Association (ASA), this announcement shall serve as official notice of the slate of candidates for three positions for the ASA board of directors – general director; mechanical division director; and collision division director. This announcement is not a ballot, but a notice of candidates only. If […]

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What Would You Do? – November 2013

Every shop owner runs into ‘situations.’ How they handle them is important … do you agree with these fellow ASA members? Dilemma: The following scenario came from a customer who asked not to be named: “An existing customer had his vehicle towed in for a no-start condition. My adviser quoted him a certain amount to […]

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Technician Turned Sleuth

Inner Sherlock Holmes finally solves the mystery How often have you accepted a repair knowing that others have been involved? How often are you required to channel your inner Sherlock Holmes? Two recent repair jobs led me to unusual conclusions. One of my customers brought in a Nissan Sentra that had a habit of blowing […]

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Second Time Around Paying Off for Missouri Shop

James Copeland shares challenges of second location Shop owners thinking about adding a second location would do well to talk to James Copeland, AAM. He has just opened a second location, and he can tell you what it’s like. As they say, there’s no use reinventing the wheel. James is the owner of Midwest Autoworx […]

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